Shipping policy
Shipping Policy – PawPortrait Studio
Shipping Overview
- Ships from: China
- Ships to: Continental United States (48 states) only
- Production time: 7–10 business days after order confirmation
- Shipping time: 10–15 business days
- Total: approximately 2–3 weeks from order to delivery
Shipping Cost Free standard shipping on all orders to the US 48 states.
Express shipping is available for an additional fee. Contact us at langwellx@outlook.com before placing your order for a quote.
Order Tracking A tracking number will be sent to your email once your order ships. Allow 24–48 hours for tracking to update.
Shipping Restrictions We ship to the continental US (48 states) only. We do not ship to Hawaii, Alaska, Puerto Rico, US territories, APO/FPO addresses, or international destinations.
Customs & Duties Orders over $800 may be subject to US customs duties. The customer is responsible for any applicable customs fees.
Issues & Delays If your package is lost or damaged, contact us at langwellx@outlook.com and we will resolve it promptly.
Contact Email: langwellx@outlook.com WhatsApp: +1 (424) 513-6222 Business Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT