LANGWELLX FAQ

Custom football (soccer) and basketball teamwear

Find answers about our custom uniform sets, design process, quantity pricing, production, delivery and support.

FAQ

Orders, design and delivery

What is included in a set, and what is the minimum order?

Each football (soccer) or basketball set includes one jersey top and one pair of shorts. Socks and other accessories are not included, and tops are not sold separately. The minimum order is one set.

What ideas or artwork can I share?

Reference images, logos, sketches, written ideas or an existing template are welcome. No professional file format or 300 dpi artwork is required. Colours, logos, names, numbers, neckline and sizes can be discussed during the design process; you do not need to decide every detail upfront. Please only upload images, logos or artwork that you own or have permission to use for your custom uniforms. We’ll confirm the final roster before production.

How do quantity tiers and pricing work?

Tiers are 1–4, 5–9, 10–24 and 25+ sets. All sets in one order count together across designs, sizes, names, numbers, football (soccer) and basketball to determine the tier. Every set uses the price for that tier, not progressive pricing; football (soccer) and basketball each have their own price at each tier. For 25+ sets, contact us to confirm your final bulk quote. Your quote is based on your requirements and delivery address, and all charges are explained before payment.

When do I pay, and how long does the process take?

Submitting a request requires no upfront payment and creates no obligation to purchase. We’ll contact you by email. Once we have your complete requirements, we’ll provide a first digital mockup and quote within 1–2 business days, excluding weekends and public holidays. Logo, name and number printing, a digital mockup and two rounds of design revisions are included. After you approve the final design and quote, full payment is due before production. Production takes 5–7 calendar days after final design approval and full payment.

How is delivery arranged, and can I cancel or change my order?

Orders are shipped from China. Estimated transit is 10–15 calendar days after dispatch. Delivery to the UK, US and Canada is confirmed using your complete address. Before production starts, you can request cancellation and a full refund. Once production starts, design and order details cannot be changed; cancellation eligibility is subject to our published Return and Refund Policy. Need your order for a specific event? Contact us before ordering so we can check your timeline.

What if there is a quality issue, and when are refunds processed?

If you notice a quality issue, please contact support@langwellx.com as soon as possible. We’ll complete a review within 2 business days. If we confirm an issue on our side, we’ll discuss a refund or free remake with you and cover replacement shipping and any return shipping we request. Any refund amount and original shipping charges will be discussed based on the circumstances. Approved refunds are processed within 5–7 business days; the time for funds to arrive depends on your bank or payment provider. You can also contact us on WhatsApp at +1 (424) 513-6222.

Need help with your order?

Email support@langwellx.com or WhatsApp +1 (424) 513-6222. We’re happy to help with your questions, requirements or timeline.

Contact LANGWELLX